Support

How do I delete my account?

In the app: Profile → Settings → Delete Account. Deletion is permanent — it removes your profile, email, and personal identifiers. If you have a wallet balance of $10 or more, withdraw it first — any balance still in your wallet when you delete your account is forfeited, including a balance under the $10 cashout minimum (see Terms §10.1).

You can also request deletion by emailing support@winners-circle.co from your account email — we'll process it and confirm. Some de-identified transaction records are retained where required for tax and audit purposes, as described in the Privacy Policy.

Can I get a refund on a pass?

Passes are bought in the iOS app through Apple's In-App Purchase and deliver immediate, time-limited digital content, so all sales are final once you've viewed any pick under the pass. That said:

• Refunds of the charge are Apple's decision. Request one from Apple at reportaproblem.apple.com; Apple decides it under Apple's terms, and we can't issue, approve or deny it. If a purchase is refunded, the pass ends.
• If a technical failure on our side kept you from viewing any picks, email us within 7 days — once verified, we'll give you a replacement pass.
• If every game covered by your day pass is postponed or cancelled, you may request a replacement pass.
• The app will never sell you a pass for a day with no available picks in your allocation — the purchase button is disabled.

Full policy: Terms of Service §5.5. If something went wrong with a pass, email us — we can usually fix it quickly.

I bought a pass but I don't see it (new phone, reinstall)

A pass belongs to your Winner's Circle account, not to your phone. Sign in to the same account, then open Profile → Settings → Restore purchases (it's also on the pass screen). If the pass still doesn't show, email support@winners-circle.co from your account email.

How does Winner's Circle qualification (7-7-7) work?

Win +7 units in 7 days across at least 7 picks. In detail: your picks over the trailing 7 days (US Eastern Time) must net at least +7.0 units of profit across at least 7 settled picks. To keep the Circle honest, each pick counts as if staked at most 2.0 units, no single pick can contribute more than +4.0 units, and picks that directly oppose your own picks on the same market are excluded. Membership recalculates every night at midnight ET — a hot week gets you in, a cold week rotates you out.

What exactly does a pass unlock?

A pass unlocks your daily allocation of Winner's Circle picks: all picks from an assigned subset of that day's Circle members (at least 5 members, or roughly two-thirds of the Circle, whichever is greater). The app always shows "Your K of N Circle members today." New picks from your assigned members appear through the day. A Day Pass ($1.99) covers the current ET day; a Week Pass ($4.99) covers 7 consecutive ET days. Both are one-time in-app purchases through Apple — neither renews automatically.

How does the $100 daily prize work? Does it depend on pass sales?

No — it's a flat $100 a day. The prize is a free-entry promotional skill contest sponsored and paid by Winner's Circle: $100 every day, split among that day's winning Circle picks in proportion to units won. It's a flat $100 each day, however many passes are sold — if no Circle pick wins, that day's prize is simply not awarded (nothing rolls over) and the next day starts fresh at $100. Entry is free: you enter only by making picks with free virtual units, and winners are determined by pick performance — they are not chosen by a drawing or raffle. No purchase is necessary (or even possible) to enter or win, a pass never enters you in the contest, and no user money is ever pooled, staked, or wagered. Full details: Official Rules.

Is this gambling? Can I bet money in the app?

No. Winner's Circle accepts no wagers — picks are made with free virtual units that have no cash value and can never be bought or converted to money. Passes buy access to information (other users' picks and records), not entries or wagers. You must be 18+. If gambling elsewhere is a problem for you, see our Responsible Use page — help is at 1-800-GAMBLER.

How do cashouts work for Winner's Circle members?

Prizes are credited to your in-app wallet. Cash out via Stripe Connect from the Profile tab (minimum $10). Your first cashout includes Stripe's identity verification, which is required before funds can be sent. We may also ask for tax information (W-9) where needed to report prizes. Funds typically arrive within a few business days.

Something looks wrong (odds, a settled pick, a missing payout)

Email support@winners-circle.co with the game, pick, and what you expected. All picks are settled server-side from official final results; if our data provider issues a correction, we re-check affected picks.